Take Care of Yourself Before You Take Care of Your Customer
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: “What is my competitive advantage? What makes me unique, memorable, special… what truly sets me apart from the rest?”
While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.
Why is that? Why does the same company, and even the same people within that company provide world class service some of the time, and marginal service (or worse) other times?
That answer can be found in asking a different question: “What makes you (or your staff) happy when serving your усилители customers?” While these answers also vary, most people come up with some sort of variation of “I
am happy when my customer is happy.”
Do we enjoy dealing with agitated or disgruntled people? Normally not. We derive our joy from delivering value, by making others feel good about their experience, фен valera and by exceeding people’s expectations.
What comes first then? The happy customer or the happy person serving the customer? This is not the chicken or the egg quandary. The happy person serving the customer NEEDS to come first, because it is a very unusual day when your customer comes into your business looking to cheer мини мойки высокого давления YOU up.
This all seems very obvious. At the same time that many people realize this truth, it is rare that people consciously take steps to make sure that their greatest customer service assets are being serviced too - whether that person in on mp3 player your staff, in another department, or if that person is YOU. It is critical that you continually improve the emotional, physical and mental support you are supplying to the people serving your customers.
One of my friends and colleagues, Paul Wesselemann, shared a story about his time сабвуфер hertz working at an HIV/AIDS support network. He explained how it was absolutely unacceptable to come to work when саббуферы you were feeling even a bit ill, as even the smallest cold could be extremely dangerous for someone with HIV. He was REQUIRED first and foremost to take care of himself, make sure he was 100% before he was allowed to offer help and support to others.
How committed are you to taking the same care of YOUR needs? Your task for the month is to identify and act upon a couple of ways to напольная акустика keep you in proper shape so you can take care of your always important customers.
Eric Plantenberg, President of Freedom мойка karcher Speakers and Trainers, currently trains professionals across the country in memory, goal setting, attitude, time management, and effective communications. His newest program, P.A.C.T., is an intensive one-on-one twelve week personal coaching акустические панели program designed for акустическая система those who are serious about their success. Please click here for more information on Eric http://www.deliverfreedom.com/speakers_eric.html or Freedom Speakers and Trainers http://www.deliverfreedom.com Call 888-233-0407 x112 email eric@deliverfreedom.com
1976 Interview with Al Kooper - Musician, Singer , Song Writer and a 60’s Rock Icon
Al Kooper has been involved домашний проектор in a career that has spanned many decades. Born on цифровая фоторамка February 5, 1944, he joined a group called The Royal Teens which found some success with a couple of hit singles. He then engaged in a series of sessions [as a guitarist] and ultimately became a songwriter, co-writing the hit “This Diamond Ring” for Gary Lewis And The Playboys. He went on to form The Blues Project and then found his first taste of true fame as a founding member of Blood, Sweat & Tears. Though he only lasted through one album, Child Is Father To The Man, this brought him enough visibility to venture out as a solo artist.
Here, in late 1976, the keyboardist/guitarist/composer/producer talked about his current solo album, Act Like Nothing’ Wrong, and forayed into his past to describe projects from back in the day.
Steven: When did you first start playing?
Al: I first started playing when I was six years old. I sat down at a piano and played ‘The Tennessee Waltz’ on the black keys because that’s the only song I knew. And from that day on I was hooked. We couldn’t afford a piano and the only time I could play is when we’d visit someone who had a piano. So I would not go with my parents to someone’s house unless they had a piano. Finally, they bought one when I was about ten and I went through a myriad of teachers because I played by ear; I had trouble playing technically which still exists today.
I played until I was about fourteen and then I played guitar for years. I quit because it wasn’t real status to play the piano at that time. Piano was like milk, it’s the basic food, the basic instrument. You can figure everything else out off of it. All the horn players in Blood, Sweat & Tears cut me on piano, all the horn players played piano better than I did. Eventually the trombone player [Dick Halligan] took my place on keyboard when I left the band.
When I was a junior in high school, I took private lessons from a guy on Long Island named Gerald Knighter. That was extremely helpful but it was also a tremendous setback in my playing фены для волос career as he told me I would never be a good player. He quit teaching me piano. I don’t think I’ve ever overcome that; I convinced myself that he was right and I quit ever thinking I could ever play. It hurt me immeasurably [even] today.
Steven: When did you first start working with Blood, Sweat & Tears?
Al: Right after I left The Blues Project; there was this kind of glimmer in my eye concept. Actually I didn’t do much playing in that band because I wrote the horn charts and the horn charts is usually what I would have played on the organ or the keyboard and so it didn’t leave me very much to play.
Steven: Was the idea of using brass in a sort of rock band your idea?
Al: Yeah, the brass